Refund Policy

Effective Date: July 21, 2026

At Cullens Supply, we want to ensure you are completely satisfied with your purchase. We understand that plans can change, and we strive to make our cancellation and refund process as straightforward as possible.

Order Cancellations & Refunds

You are eligible for a full refund on your order at any point up until the ordered item has been shipped.

• Before Shipping: If you need to cancel an order, please contact us as soon as possible. As long as your item has not yet left our facility or been dispatched with a carrier, we will promptly cancel the order and issue a full refund to your original payment method.

• After Shipping: Once an order has been shipped, it is no longer eligible for cancellation under this policy.

How to Request a Cancellation

To request an order cancellation and refund, please reach out to our team immediately with your order number and details:

• Email: support@cullenssupply.com (or insert your customer service email)

• Phone: [Insert Phone Number]

Please have your order number ready so we can quickly locate your transaction and verify whether the item has been dispatched.

Processing Time

Once a cancellation request is approved prior to shipment, please allow [e.g., 3-5 business days] for the credit to appear on your original method of payment, depending on your financial institution’s processing times.